Google Analytics integration with ChatbotWorld

This page contains the information about the 3rd party integrations.

To integrate your bot with Google Analytics, you'll need to follow these steps:

Use case

Using this Integration you can send your leads details such as Name, email, phone to Google Analytics.

Pre-requisite

• Measurement ID

Steps to enable the integration

1. Get the required 3rd party data:

   • Visit Google Analytics Developer Documentation to obtain necessary information.

2. Authenticate your account:

   • Enter the required details obtained from the above steps.

   • Proceed to authenticate your account credentials.

3. Mapping the variable:

   • Once authenticated, you will see the screen where you can map the chatbot’s answers by end-user to the fields of the Google Analytics system.

   • Click on the “Question” dropdown to select the bot questions whose answer you want to store. If you do not see the dropdown here, Type “/” which will list down all the questions.

   • Map the same to parameter in the next field. If you do not see the drop down here, Enter the parameter name of your 3rd party system.

   • Add a new variable by clicking the “Add Parameter” button from the top right.

   • Click the “Save” button to activate your integration.

4. Test your integration:

   • Open your bot, and create a new lead to test your integration. Ensure that your lead is not created earlier.

   • Verify if the lead information is correctly sent to Google Analytics.

5. Disconnect the integration:

   • Open the integration page under the bot management by clicking on the 3rd party integrations and then selecting the Google Analytics integration.

   • Click on the “Disconnect” button to disconnect.

Notes

• In order to test the leads, create the chat in incognito tab to avoid cache issues.

• Make sure you have proper subscription for the 3rd party to use the APIs.

• Please contact the support team in case you further need help.