Infobip CRM integration with ChatbotWorld

This page contains the information about the 3rd party integrations.

Use Case

This integration facilitates the transfer of lead details such as Name, Email, and Phone from your ChatbotWorld platform to the Infobip CRM.

Pre-requisite

Before setting up this integration, ensure you have:

• API Key from Infobip

Steps to Enable the Integration

1. Get Required 3rd Party Data:

   • Obtain the necessary API Key from Infobip. For assistance, refer to their documentation here.

2. Authenticate Your Account:

   • Enter the required API Key obtained from Infobip.

   • Proceed to authenticate your account credentials.

3. Mapping the Variables:

   • Once authenticated, you'll see a screen where you can map the chatbot’s answers to the fields of your Infobip CRM.

   • Select the bot questions from the "Question" dropdown or type "/" to list all questions.

   • Map these questions to parameters in your Infobip CRM. If dropdowns are not available, enter the parameter names manually.

   • Add new variables as needed by clicking the "Add Parameter" button.

   • Click “Save” to activate your integration.

4. Test Your Integration:

   • Open your bot and create a new lead to test the integration. Ensure that the lead is not created earlier.

Disconnecting the Integration

To disconnect the integration:

1. Open the integration page under bot management.

2. Click on the 3rd party integrations and select the target integration (Infobip).

3. Click on the “Disconnect” button to disconnect.

Notes

• To test leads, create the chat in an incognito tab to avoid cache issues.

• Ensure you have the proper subscription for the 3rd party to use the APIs.

• Please contact the support team if you need further assistance.